Delivery Terms and Conditions

Two Man Delivery

Please note: Better Bathrooms dedicated delivery fleet and two man delivery service is not available in the following areas:
AB, BA4-10, BA12, BA16-22, BB18, BH19-20, BN20-27, BN50-52, BN88-99, BS17-19, BS21-29, BS38-99, BT, CA, CM0, CM7-9, CT, DD, DG, DL8, DL11-13, DN15-21, DN31-55, DT, DY2, DY7-14, EC1, EC1A, EC1M, EC1N, EC1R, EC1V, EC1Y, EH31-46, EX, FK8, FK14, FK16-21, G63, G83-84, GY, HR, HS, HU11-12, HU18-19, IM, IP, IV, JE, KA19, KA26-28, KW, KY, LA, LD, LE13-15, LE21, LE55, LE99, LL20-21, LL23-27, LL32-78, LN, ME3, ME9-13, ME99, ML11-12, NE18-20, NE43-99, NG31-90, NP1-9, NP22, NR, PA20-98, PE9-14, PE17-18, PE20-25, PE30-38, PH, PL, PO30-41, SA, SP, SR, SY, TA, TD, TF6, TF13, TN1-5, TN7-12, TN16-40, TQ, TR, WR15-99, WV15-99, ZE.

Next Day Delivery

• Applies to stocked items only
• Excludes postcodes: AB, IV, PA, PH, KW, GY, HS, IE, IM, JE, KA27-28, KW, ZE
• Excludes the Republic of & Northern Ireland
• Order before 4pm for large delivery
• Order before 3pm for small delivery
• For the next working day only and excludes Bank Holidays

Please note: Next day delivery is subject to availability per postcode area.

Availability and Delivery

• Your order will be fulfilled by the delivery date set out in the dispatch confirmation or, if no delivery date is specified, then within 30 days of the date of the dispatch confirmation, unless exceptional circumstances.
• For palletised deliveries, the goods will be delivered as close as possible to your front door. If this location is unreachable for any reason, such as a narrow street, up a flight of stairs (such as flats), or any other obstruction, delivery will be made as near to your property as possible.
• For palletised deliveries, the driver is NOT insured to take the goods inside your property. The pallet will be delivered to a location as stated in the previous point, and it is strongly recommended that at least 2 able bodied persons are available to receive the delivery and carry the goods inside.

Redelivery Charges

As detailed in our terms and conditions, once your delivery is confirmed, if you do not wish to proceed with the planned delivery, you must notify us by no later than 17:00 on the evening prior to the planned delivery. Failure to notify us by this time will result in a redelivery charge being applied. A summary of these charges is detailed below:

• Standard re-delivery charge - (estimated 3-5 working days) - £34.95
• Next day re-delivery charge – next available working day - £49.90
• Guaranteed re-delivery charge – any specified delivery date - £44.95

These charges are also applicable to orders which have been purchased with a ‘free delivery’ promotion.

Important Information

Please note we do advise not to book plumbers or installers until you have all the goods in your possession in perfect condition. This is to avoid any unforeseen delays especially if the installer is ready to start work.

Please ensure you report any damages to our Customer Services Department within 7 days of delivery.

Please ensure you document any missing items on the delivery note and/or the handheld device and report them to Customer Services Department within 48 hours of delivery.

Please note all claims will be investigated before a replacement is authorised. Once a replacement is confirmed, we will ensure the product(s) are replaced free of charge with the minimum inconvenience to yourself.